Frequently Asked Questions
Everything you need to know about your ZONE3 performance gear.
How do I determine the correct size for my wetsuit?
We provide a comprehensive size guide on each product page. We recommend focusing primarily on your weight for the most accurate fit, as a snug fit is essential for optimal performance and warmth in the water.
What is your return policy for triathlon gear?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear and undergarments must have the protective seal intact.
How long does international shipping take?
Standard international shipping typically takes 5-10 business days. Express options are available at checkout if you need your gear ready for an upcoming race weekend.
Do you offer a warranty on your products?
Yes, all ZONE3 products come with a 12-month warranty against manufacturing defects. This excludes normal wear and tear or damage caused by improper maintenance or fingernail tears in neoprene.
How should I care for my wetsuit to make it last longer?
Always rinse your wetsuit in fresh water after every use, avoid direct sunlight when drying, and store it on a wide-hanger to prevent shoulder creasing. Never use a washing machine or tumble dryer.
Can I change my order after it has been placed?
Our warehouse processes orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 30 minutes of placing your order, and we will do our best to assist you.